Terms of Service

1. Who these terms are with

These terms apply to services provided by JetBox Digital, a sole trader business of Yevhenii Otstavnov, established in Co. Laois, Ireland, and to your use of jetbox.ai. They are governed by Irish law, and the Irish courts have jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the EU country where you live, and you keep the protection of its mandatory rules; we can bring proceedings against you only in those courts.

2. Orders, quotes and scope

Prices published on this site are starting points, not offers. Every project is agreed in writing before work begins: the scope, the price and, where agreed, the timeline.

Care plans are the exception: they are sold at the exact price their calculator shows. A care plan ordered on our care-plan form is a contract once Stripe's payment page confirms your card, and its own contract, emailed to you then, sets out how it runs and ends.

If you order through our order form, sending the form is a request, not a contract: we confirm or adjust the price and the payment plan, and the contract is made as section 3 of the contract explains. Work starts once the first payment is made — and, if you are a consumer, after your 14-day cancellation period, unless you ask us to start sooner when you accept the contract.

Other projects begin with a written quote and start once you confirm it in writing and pay the first part — for a consumer, after the 14-day cancellation period, unless you ask us in writing to start sooner.

Anything outside the agreed scope is quoted separately before it is built. The estimate produced by the calculator on this site is indicative only and does not bind either side.

3. Your responsibilities

You provide the content, images, brand assets and access we need, and you confirm that you hold the rights to use them. Delays in providing material move the delivery date accordingly.

4. Payment

Projects ordered through our order form are paid in parts, as set out in the order: by card through Stripe on your order page, with the first part before work starts, further parts as you choose, and any balance within 14 days after we mark the project complete. Each payment comes with a document showing what has been paid, and we may pause work while a payment is overdue.

Other projects are paid the same way, in the parts set out in the quote. Care plans are paid by card through Stripe, in advance, each month or each year, automatically until the plan ends. We are not registered for VAT, so no VAT is added and none appears on our invoices.

5. Delivery, review and revisions

You get a review round on the agreed deliverable. Reasonable adjustments within scope are included; changes that alter the scope are quoted separately. For business clients, if we receive no feedback within 14 days of delivery, the deliverable is treated as accepted.

6. Ownership

On full payment, you own the website content, the design produced for you, the source code we write for your project, the domain and the database, and we hand over everything you need to run them without us. We keep ownership of our own reusable components, tooling and know-how, and grant you a perpetual licence to use them as part of your project.

On a care plan, your site, its content and your domain stay yours throughout, and ending the plan does not change that.

Third-party components stay under their own licences.

7. Portfolio

We may name you as a client and show the delivered work in our portfolio, unless you ask us in writing not to. We name a private person, or show work that identifies them, only with their permission.

8. Warranty and support

We fix defects in our own work reported within 30 days of delivery at no charge. This does not cover changes you or a third party make, failures of third-party services, or hosting you manage yourself. Ongoing maintenance is available as a separate care plan.

If you are a consumer, this is in addition to your legal guarantee that the services conform to the contract, under the Consumer Rights Act 2022, and does not reduce it.

9. Liability

Nothing here limits liability for death, personal injury, fraud, or anything that cannot be limited under Irish law. For business clients, our total liability for a project is otherwise capped at the fees paid for it — for a care plan, at the fees paid under it in the 12 months before the claim — and we are not liable for indirect or consequential loss, lost profit or lost data, except that on a care plan we restore your site from our latest backup.

If you deal with us as a consumer, we are responsible for loss that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, and your statutory rights under Irish and EU consumer law are unaffected.

10. Cancellation

Either side may end a project in writing, including by a message on your order page. You pay for work completed and costs committed up to that point. Except when a consumer cancels (below), we propose any refund with a breakdown, pay it back to your card once you agree (or, if that cannot be done, in another way you agree to) and send you a credit note.

If you are a consumer, you may also cancel within 14 days of the contract being made, without giving a reason, with the “Cancel contract here” button on your order page (for orders made through the form) or by writing to us. We refund what you paid without undue delay, and at the latest within 14 days of hearing from you, by the same means you used to pay, at no cost to you; if you asked us to start within those 14 days, we keep an amount in proportion to the services provided until you cancelled. Nothing in this section limits that right.

A care plan can be ended at any time, with no exit fee, with the “End the plan” button on your order page or by writing to us. A monthly plan runs to the end of the month you have paid for. An annual plan stops at the end of the current month of the plan, and we refund what you paid for the year less the plan's monthly price for each month started; if that would leave nothing to refund, it runs to the end of the year you have paid for. We may end a care plan with 30 days' notice, refunding any period you have paid for that falls after the end.

11. Changes to these terms

We may update these terms. An update does not change a contract already made: each contract made through our order form, and each new version of it you agree to, is governed by the terms published when it was made, and has a copy of them attached. Other projects are governed by the terms published when you accept the quote. A care plan runs until it ends, so its contract says how its price may change: at most once in 12 months, from the start of a billing period, for the reasons it gives, with 30 days' notice by email and the right to end the plan before the change at no cost. These terms were last updated on 7 October 2026.